Filify is committed to protecting your personal data. This policy explains what we collect, how we use it, and how we work with third-party verification and payment processors.
We collect account information (name, email, phone, business details), identity verification documents, biometric data where required for KYC/KYB compliance, trade transaction data, and platform usage analytics. Collection is limited to what is necessary to provide and secure our services.
Identity verification, including biometric matching where applicable, is performed through Dojah and similar regulated providers. Filify does not store raw biometric templates; verification results and risk signals are retained only for compliance, fraud prevention, and audit purposes.
We use your data to operate the marketplace, orchestrate trades, facilitate escrow through Tazapay, run compliance checks, communicate service updates, and improve platform security. We do not sell personal data to third parties.
Filify shares necessary data with regulated processors including Tazapay (escrow and payments), Dojah (identity verification), SGS or affiliated inspection bodies (shipment audits), and cloud infrastructure providers. All processors are contractually bound to protect your information.
We retain personal and trade data for as long as required by law, regulatory obligations, or active account needs. Data is encrypted in transit and at rest, and access is restricted to authorized personnel with role-based controls.
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact our support team with your registered email address.
Reach out to our support team to request a copy of your data, update your information, or ask about our retention practices.
Contact Support